fui9 Privacy Policy

When you register and use the fui9 platform, we collect personal data across several categories. Understanding exactly what we collect — and why — is the foundation of a transparent relationship between fui9 and every player in Bangladesh who entrusts us with their information.

1.1 Registration and Identity Data

When you create a fui9 account, we collect your full legal name, date of birth, email address, and mobile phone number. This information is required to create your account, verify your identity in accordance with our Know Your Customer (KYC) obligations, and communicate with you about your account activity.

1.2 Identity Verification Documents

Before processing your first withdrawal, fui9 is required to verify your identity. This involves collecting copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also request a recent utility bill, bank statement, or mobile financial service statement as proof of address. These documents are stored securely and used exclusively for identity verification and fraud prevention purposes.

1.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, wagers, and winnings associated with your fui9 account. We also retain details of the payment methods you use, including mobile financial service account identifiers (e.g., your bKash or Nagad number) and card types (Visa, Mastercard). We do not store full card numbers — only masked references sufficient for payment reconciliation.

1.4 Technical and Device Data

When you access fui9, our systems automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers. This data is used for security monitoring, fraud detection, geolocation verification, and platform performance optimisation.

1.5 Behavioural and Usage Data

We collect data about how you interact with the fui9 platform, including pages visited, games played, session durations, betting patterns, and feature usage. This data helps us personalise your experience, identify responsible gaming concerns at an early stage, and improve the overall quality of our platform.

fui9 processes your personal data for specific, defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The table below summarises our primary processing activities and their legal basis:

Where fui9 relies on legitimate interest as the legal basis for processing, we have conducted a balancing assessment to confirm that our interests are not overridden by your rights and interests. You may request details of any such assessment by contacting our support team.

Where fui9 relies on your consent (for example, to send you promotional emails about new games, bonuses, or seasonal offers), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

fui9 does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

3.1 Payment Processors

To process your deposits and withdrawals, fui9 shares relevant financial data with our payment processing partners including the operators of bKash, Nagad, Rocket, Upay, and the card networks Visa and Mastercard. Each of these partners operates under their own privacy framework and is contractually bound to protect the data we share with them.

3.2 Identity Verification Providers

fui9 may use third-party KYC and identity verification service providers to assist in verifying the identity and age of account holders. These providers receive only the minimum data required to complete the verification process and are bound by strict data processing agreements.

3.3 Fraud Prevention and Security Services

We share technical data (such as IP addresses and device fingerprints) with specialist fraud detection and cybersecurity partners. This sharing is essential for protecting the integrity of the fui9 platform and the security of all players' accounts and funds.

3.4 Legal and Regulatory Disclosures

fui9 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so. We will notify you of any such disclosure to the extent permitted by law.

3.5 Business Transfers

In the event that fui9 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email and provide you with the opportunity to request deletion of your data before any such transfer takes effect, subject to any overriding legal obligations.

fui9 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, keep your session secure, and understand how players use our services. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on fui9:

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to log in and use the fui9 platform. Disabling analytics or functional cookies will not prevent you from accessing games or managing your account.

fui9 does not use third-party advertising cookies or cross-site tracking pixels. We do not participate in behavioural advertising networks.

fui9 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

When the applicable retention period expires, fui9 will either securely delete the data or anonymise it so that it can no longer be linked to any individual. Anonymised data may be retained for analytical and statistical purposes without time limit, as it no longer constitutes personal data.

Where you request deletion of your personal data before the expiry of the relevant retention period, fui9 will assess your request against our legal obligations. If a legal obligation prevents immediate deletion (for example, AML record-keeping requirements), we will inform you accordingly and restrict processing of your data to the minimum necessary in the interim.

fui9 takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures designed to protect your information from unauthorised access, loss, alteration, or disclosure.

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data transmitted between your device and fui9 servers
• Encryption at rest for all stored personal data and financial records
• Two-factor authentication (2FA) available for all player accounts
• Automated intrusion detection and real-time threat monitoring
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Secure, access-controlled data centres with physical security measures and environmental controls

6.2 Organisational Safeguards

• Access to personal data is restricted to fui9 staff who have a genuine operational need to process it
• All staff with access to personal data undergo mandatory data protection training
• Data access is logged, audited, and reviewed regularly
• Third-party service providers are vetted for security standards before being granted any access to fui9 player data
• A documented incident response plan is in place and tested periodically

No system can guarantee absolute security. In the event of a data breach that poses a material risk to your rights and freedoms, fui9 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

As a fui9 player, you have a number of rights in relation to your personal data. fui9 is committed to honouring these rights promptly and transparently. The following rights apply to personal data we hold about you:

7.1 Right of Access

You have the right to request a copy of the personal data fui9 holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe of receiving your verified request. There is no charge for a standard access request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Many basic details (such as your contact email or phone number) can be updated directly through your account settings.

7.3 Right to Erasure

You may request that fui9 delete your personal data. We will honour this request where no overriding legal obligation requires us to retain the data. Where deletion is not immediately possible due to legal retention requirements, we will restrict processing to the minimum necessary and delete the data as soon as those requirements expire.

7.4 Right to Restrict Processing

In certain circumstances, you may request that fui9 restrict the processing of your data — for example, while a dispute about its accuracy is being resolved. During a restriction period, we will not process the relevant data beyond storing it.

7.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, machine-readable format and to have it transmitted to another controller where technically feasible.

7.6 Right to Object

You have the right to object to processing carried out on the basis of legitimate interest, including profiling. You may also object at any time to the use of your data for direct marketing purposes. Upon receipt of a valid objection to marketing, we will cease that processing immediately.

7.7 Rights Related to Automated Decision-Making

fui9 uses automated systems for fraud detection and responsible gaming monitoring. Where an automated decision has a significant effect on you (for example, an account restriction triggered by automated fraud detection), you have the right to request human review of that decision.

If you have any questions, concerns, or complaints about this Privacy Policy or about how fui9 handles your personal data, please contact us using the details below. We take all privacy inquiries seriously and will respond within a reasonable timeframe.

Email: [email protected] — Please use the subject line "Privacy Inquiry" so your message reaches the appropriate team member directly.

Support Hours: 24 hours a day, 7 days a week, including all public holidays, operating on Bangladesh Standard Time (BST, UTC+6).

Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the expected timeline.

Policy Updates

fui9 reviews this Privacy Policy periodically to ensure it remains accurate, complete, and reflective of our current data processing practices. When we make material changes — such as introducing a new category of data collection or a new purpose for processing — we will notify registered players by email and display a prominent notice on the platform for a minimum of 14 days before the changes take effect.

Your continued use of fui9 after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with an updated policy, you may request closure of your account at any time by contacting our support team. The version of this Privacy Policy currently published on https://fui9.net/privacy-policy supersedes all previously published versions.