Responsible Gaming
at fui9

At fui9, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that online gaming should be an entertaining pastime, not a source of financial stress or personal harm. That belief shapes every decision we make, from the tools we build to the way our support team is trained.

fui9 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that our players come from diverse backgrounds and financial circumstances, which is why we have designed our responsible gaming programme to be practical, accessible, and easy to use for everyone, regardless of how tech-savvy they are.

Our responsible gaming commitment rests on four pillars: prevention (stopping problem gambling before it starts), protection (tools that put you in control), early intervention (identifying risk before it escalates), and support (clear pathways to help when it is needed). Every section of this page maps to one or more of these pillars.

We also recognise that gambling should remain a form of entertainment with a defined, affordable budget — never a way to earn income, solve financial problems, or escape from personal difficulties. If you ever find that your gambling is motivated by any of these factors, we strongly encourage you to use the tools described below or to contact our support team immediately.

Age verification is a mandatory part of the fui9 registration and KYC process. Before your first withdrawal is approved, you will be required to provide a copy of a valid government-issued identity document — such as your National Identity Card (NID), passport, or driving licence — to confirm that you are aged 18 or above.

If at any point fui9 has reason to believe that an account may be held or used by a person under the age of 18, that account will be suspended immediately pending a full identity review. Any funds deposited by a verified underage player will be returned (minus any bonuses claimed) in accordance with our Terms and Conditions.

Protecting Young People

fui9 strongly encourages all adult players who share a device with younger family members — including children and teenagers — to take the following precautions:

• Always log out of your fui9 account when you are not actively using it
• Never save your fui9 login credentials in a shared browser
• Consider using device-level parental controls to restrict access to gambling websites
• Keep financial information (bKash PIN, Nagad PIN, bank passwords) private and separate from your fui9 credentials

If you believe a minor has accessed a fui9 account, contact us at [email protected] immediately. We will act swiftly and discretely to investigate and resolve the matter.

Self-exclusion is the most powerful responsible gaming tool available on fui9. It allows you to voluntarily block your own access to the platform for a defined period, or permanently, when you feel that gambling is having a negative impact on your life.

Available Self-Exclusion Periods

• Short-term: 1 month, 3 months, or 6 months
• Medium-term: 1 year or 2 years
• Long-term / Permanent: 5 years or indefinite closure

What Happens During Self-Exclusion

Once a self-exclusion is activated on your fui9 account:

• You will be immediately logged out and your account will be suspended
• All pending withdrawal requests will be processed to your verified payment method (bKash, Nagad, Rocket, Upay, or bank account) within the standard processing window
• You will be removed from all fui9 marketing lists and will not receive any promotional communications for the duration of the exclusion
• You will not be able to create a new account on fui9 using the same identity during the exclusion period
• The exclusion cannot be shortened or reversed before the chosen end date — this is by design, to give you genuine protection

How to Activate Self-Exclusion

You can request self-exclusion at any time by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Please state the exclusion period you require in your message. Our team will confirm activation within 24 hours. A self-service option is also available inside your account settings under "Responsible Gaming".

Setting deposit limits is one of the most effective ways to ensure your gambling stays within a budget you can comfortably afford. fui9 allows you to set limits across three timeframes, giving you flexible control over your spending:

How Limits Work

When you set a deposit limit, any attempt to deposit an amount that would cause your total to exceed the limit will be declined by the system automatically. The system operates in real time across all payment methods — whether you deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the limit applies uniformly.

Reducing a limit takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the lower limit is active from the moment you save the change.

Increasing a limit is subject to a mandatory 7-day cooling-off period. This delay exists to protect you from impulsive decisions made in the heat of the moment. The increase does not take effect until 7 full days have passed and you have confirmed the change a second time.

Sometimes you simply need a short break — not a full self-exclusion, but a defined pause to reset. fui9's time-out feature is designed for exactly this purpose. A time-out suspends your account for a specific short period, after which access is automatically restored.

Available Time-Out Durations

• 24 hours — ideal after a frustrating session or a large single-session loss
• 7 days — a week-long reset to recharge and reassess
• 30 days — a full month away from the platform

What a Time-Out Covers

During an active time-out on fui9, the following restrictions are in place:

• You cannot log in to your account from any device or browser
• You cannot make deposits via any payment method
• You cannot place bets on any game, sport, or live casino table
• You will not receive any promotional emails, SMS, or push notifications from fui9
• Any existing withdrawal requests will continue to be processed normally

Reality Check Reminders

If a full time-out feels too extreme, consider enabling fui9's reality check reminders instead. These are periodic on-screen notifications that appear during an active gaming session to remind you of how long you have been playing and how much you have wagered. You can set reminders at 30-minute, 60-minute, or 120-minute intervals. When a reminder appears, you are given the option to continue your session or log out — the choice is always yours.

Problem gambling can affect anyone, regardless of income, education, or social background. The first step toward getting help is recognising the signs. The following warning signs may indicate that gambling has moved from a healthy pastime to a harmful habit:

If you recognise two or more of these signs in yourself, or if someone who cares about you has raised concerns about your gambling, please take those concerns seriously. Problem gambling rarely improves on its own without some form of intervention — but with the right support, recovery is absolutely achievable.

fui9's support team is trained to handle sensitive conversations about problem gambling with empathy and discretion. You will never be judged for reaching out. Our priority in any such conversation is your wellbeing, not your account activity.

If you believe gambling is causing harm to you or someone close to you, please do not hesitate to reach out. fui9 offers direct support through our customer service team and encourages all at-risk players to seek additional guidance through specialist problem gambling support services.

Steps to Take If You Need Help

Beyond the self-directed tools described above, fui9 operates a number of platform-level protections designed to identify at-risk behaviour and intervene proactively before harm escalates.

Automated Risk Detection

fui9's platform monitors behavioural patterns across all accounts in real time. Indicators such as a sudden sharp increase in deposit frequency, rapid escalation of bet sizes, unusually long unbroken gaming sessions, and patterns consistent with loss-chasing are flagged automatically. When the system detects elevated risk on an account, our responsible gaming team will reach out proactively to check in with the player.

Bonus Eligibility Restrictions

Players who have activated a deposit limit, time-out, or self-exclusion are automatically excluded from receiving new promotional bonus offers for the duration of the restriction. fui9 does not use bonuses or promotional incentives to encourage players to override their own responsible gaming decisions.

Fair Game Integrity

All games available on fui9 — including cricket betting markets, live casino tables, slot titles from providers such as Pragmatic Play, Spribe, Evolution Gaming, and NetEnt — use certified random number generators and live dealer systems that have been independently audited for fairness. fui9 does not manipulate game outcomes. Transparency about the mathematical odds of all game types is available on request from our support team.

Responsible Advertising

fui9 is committed to marketing its services responsibly. Our advertising materials are targeted only at adults who have expressed interest in online gaming. We do not knowingly direct marketing content at minors, people who have self-excluded, or individuals who are in a vulnerable financial situation. Our promotional content always includes the 18+ advisory and a reference to responsible gaming tools.